Contact
The quickest way to reach us is a single email address read by both editors, and corrections always jump the queue.
Email the editors
Write to [email protected]. Both Owen Blackwood and Priya Shah read this inbox. We reply within two working days, UK time, Monday to Friday, and usually much sooner.
We do not run a phone line, a live chat or a postal address for this site. A small editorial team cannot staff those properly, and we would rather answer one inbox well than several badly.
What to write to us about
- Corrections. If a figure, a payment method, a game or a term on this site does not match what you see on the casino site, tell us. Include the page address and, if you can, a screenshot or quote of what you saw and the date. Corrections are handled before anything else, and we explain how in our fact-checking policy.
- Questions about our verdicts. Disagree with a conclusion in our Trixino Casino review? Tell us why. We change our minds when the evidence supports it.
- Suggestions. If there is something about Trixino Casino you want explained, such as a bonus clause, a game type or a payment route, we would like to hear it.
- Privacy requests. Requests about your personal data under UK GDPR go to the same address; see our privacy policy.
- Commercial enquiries. Read our advertising disclosure first. We do not sell reviews, ratings or placements.
What we cannot help with
We are an independent guide, not the casino. We cannot see your account, reset a password, speed up a withdrawal, unlock a bonus or overturn a decision made by the operator. For any of that, contact Trixino Casino's own support, which is advertised as available 24/7, from inside your account so they can identify you.
If you are in a dispute with a casino: keep a record of every chat and email, note dates and amounts, and ask the operator for its formal complaints procedure. If the operator is licensed by the Gambling Commission for Great Britain, it must refer unresolved complaints to an approved alternative dispute resolution (ADR) service, and the Commission's website explains how that works. This is one of the reasons licensing matters, as we explain in Is Trixino Casino safe?
If you are worried about your gambling
Please do not wait for a reply from us. The National Gambling Helpline, run by GamCare, is free and open 24 hours a day on 0808 8020 133. Our responsible gambling page lists more UK services, including GAMSTOP and Gamblers Anonymous.
What happens to your email
We keep your message only as long as we need it to deal with your request and to keep a record of corrections. We never add you to a mailing list, never pass your address to a casino and never use it for marketing. Full details are in our privacy policy.
Tips for a quicker answer
- Put the topic in the subject line, for example "Correction: payment methods page".
- Link to the exact page on our site.
- Do not send us passwords, card numbers or identity documents. We will never ask for them.