Priya Shah

Background

Priya came to editorial work from payments. She spent several years in operations and complaints handling at UK fintech firms, the part of the business that deals with failed transfers, frozen accounts, chargebacks and the customers on the other end of them. It taught her two things that shape this site: the exact wording of terms decides outcomes, and most money problems are easier to prevent than to fix.

What she does here

Priya has two roles. The first is fact-checking. Before any page goes live, she goes through it claim by claim and checks each figure against its primary source: the casino's own terms and cashier, a game's information screen, the Gambling Commission's published rules, or a payment provider's own help pages. Anything that cannot be traced to a source is either removed or rewritten as something readers should check for themselves.

The second is editing our payments, withdrawals and safer-gambling coverage. She owns the payment methods, withdrawals and verification and responsible gambling pages, and she writes our explainers on debit cards, e-wallets and bank gambling blocks.

How she tests payments

• Every method is described from what the cashier actually shows at the time of checking, not from a logo strip on a homepage.
• She separates the casino's processing time from the payment provider's transfer time, because readers often blame the wrong party for a delay.
• She records what documents are requested, at what point, and how clear the instructions are.
• She checks where deposit limits, time-outs and self-exclusion sit in the account area and how many taps it takes to use them.

Her standards

Priya does not accept "around" or "usually" when a source gives an exact answer, and she does not let a page state a fact that only the operator can confirm. Where the honest answer is "check the current terms", that is what the page says. She is also the editor who decides when a safer-gambling message belongs higher up a page rather than in the footer.

Contact

If you think a figure on this site is wrong, use the contact page and mention the page and the claim. Priya reviews every correction request personally.